Activating TeamViewer on the MiSeq i100 Series instruments

Background

The TeamViewer application is built into the instrument Control Software, allowing Illumina to provide remote support to users once activated. After remote support has concluded, the user can disable TeamViewer, preventing unauthorized remote access.

Enabling TeamViewer in the Control Software

1. From the MiSeq i100 Control Software, select the drop-down menu in the top left corner, then select Support.

2. On the Remote Support user interface (UI), select Start TeamViewer.

3. Once TeamViewer starts, the TeamViewer ID and passcode display. Provide both ID and passcode to Illumina Support.

4. At the conclusion of the session, select Stop TeamViewer to close the connection.

   1. If Stop TeamViewer is not selected within the Control Software, the TeamViewer connection automaticallycloses after 3 days.

Figure 1: Remote Support screen used to Start and Stop TeamViewer, as well as list the TeamViewer ID and Passcode.

Enabling TeamViewer in the Illumina Tech Support Console

If the Control Software is not accessible or cannot initialize, use the following steps to start TeamViewer using the Illumina Tech Support Console.

1. If the Control Software is presenting a Critical Error message that is preventing initialization, select Minimize.

2. Double-click Illumina Tech Support console icon in the top left corner.

3. Input 1 and then press Enter.

4. Once TeamViewer has started, the Session ID and one-time passcode (OTP) populate. Provide both the ID and passcode to Illumina Support.

Figure 2: Illumina Tech Support Console used to activate TeamViewer when Control Software is unable to start or initialize.

For any feedback or questions regarding this article (Illumina Knowledge Article #9237), contact Illumina Technical Support [e-mail].