# How to Check When a Windows Password Was Last Updated or When It Will Expire

### **Overview**

If experiencing issues related to login credentials or service authentication, checking the password history and expiration date for Windows accounts can help identify the root cause. This is especially useful when working with benchtop instruments or software like Local Run Manager (LRM).

### **Steps to Check Password Info**

**1. Open Command Prompt**

* * Select the **Start** button
  * Enter **cmd** in the search box to open the Command Prompt
  * Press **Enter**

**2. Run the Following Commands**

Enter each command into the Command Prompt, select **Enter** after each entry:

* * `net user sbsuser`
  * `net user sbsadmin`

These commands display account details, including:

* **Password last set date**
* **Password expires**
* **Account active status**

**3. Review or Share the Results**

**Take a screenshot of the output to share with Illumina Technical Support as needed.**

![](https://761066130-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGM9W2DuBTgEXv1ClCm8H%2Fuploads%2Fgit-blob-ca4fef7cd2b4d87a26119526b555722a74860e2f%2Fimage1.png?alt=media)

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| *For any feedback or questions regarding this article (Illumina Knowledge Article #3269), contact Illumina Technical Support* [*techsupport@illumina.com*](mailto:techsupport@illumina.com?subject=Question%2FFeedback%20Regarding%20Illumina%20Knowledge%20Article%20#000003269%20-%20Instrumentation%20\&body=Dear%20Illumina%20Technical%20Support,%0D%0A%0D%0A)*.* |