Windows 10 Upgrade for Illumina Instruments FAQ

1- Is there any preparation required for the upgrade?

A: We recommend that users inform their organization's IT team regarding the upgrade to ensure rapid connection back to their network. A pre-upgrade checklist will be provided when the upgrade is scheduled.

1. Is there a way to check whether my instrument is on Windows 7 Professional or Windows 7 Embedded?

A: In the Windows 7 operating system, go to Control Panel > All Control Panel Items > System. Windows edition will show as Windows 7 Professional or Windows 7 Embedded.

1. Where are the Extended Security Update (ESU) licenses for Windows 7 Professional available?

A: See our Prerequisites for ESU Licenses for Windows 7 Professional page for more details.

1. Will there be any impact on the instrument if it stays on Windows 7?

A: While instruments will continue to function normally, we encourage the upgrade to Windows 10. Using an unsupported operating system increases the risk of exposure to malware. If users choose to remain on Windows 7, they should take appropriate steps to minimize exposure.

1. Who is responsible for upgrading the instrument?

A: When ready to upgrade an instrument, reach out to Illumina Technical Support or to your local field team to schedule a visit from an Illumina Field Service Engineer who will perform the upgrade.

1. Can I upgrade the instrument on my own?

A: No, the upgrade requires a visit from an Illumina Field Service Engineer.

1. Is there a cost to upgrade an instrument under a service contract?

A: No. Instruments under an active service contract of any tier will have their upgrade covered.

1. What is the cost to upgrade an instrument that is not under a service contract?

A: The cost will vary per instrument. Reach out to Illumina Technical Support or your local field team to request a quote.

NOTE: Microsoft has announced that standard retail versions of Windows 10 will reach End of Life (EoL) in October 2025. However, t****his does not apply to Illumina instruments, see Windows 10 support and timelines for Illumina sequencing and array instrument computers for more information.

For any feedback or questions regarding this article (Illumina Knowledge Article #2247), contact Illumina Technical Support [email protected].